Discover why Brazil is becoming the go-to nearshore hub for SAP support in the Americas. From time zone alignment and cultural affinity to skilled talent and cost efficiency, explore the strategic advantages of choosing SAP resources in Brazil over offshore alternatives.
When managing SAP systems, the quality and accessibility of support can make or break your operations. For companies based in North America or Latin America, one strategic decision stands out: choosing global SAP support resources in Brazil over those located in the Eastern Hemisphere.
Here’s why Brazil continues to gain traction as a preferred nearshore SAP support hub:
Time Zone Alignment Means Real-Time Results
Brazil operates in time zones that are closely aligned with the U.S. and the rest of the Americas. This alignment makes it far easier to collaborate in real-time with SAP support teams, especially when compared to working with teams located halfway across the world. You avoid the pain of early morning or late-night calls, and urgent issues can be addressed during normal business hours.
Cultural Affinity Supports Stronger Collaboration
Successful SAP support isn’t just about technical expertise—it’s about communication, understanding, and collaboration. Brazilian professionals tend to have strong cultural alignment with Western business practices, making them easier to work with than teams in regions where language and communication styles can be barriers.
A Deep Bench of Skilled SAP Talent
Brazil has invested heavily in technology education, and the result is a growing pool of highly trained SAP professionals. From ABAP developers to functional consultants and BASIS administrators, you’ll find skilled resources who can hit the ground running. Many have experience working with global clients, which enhances their ability to deliver enterprise-grade support.
Cost Efficiency Without Compromising Quality
Brazil offers competitive pricing that makes a global support model a smart financial choice— it is often more cost-effective than teams based in Europe or North America, and more predictable than some Eastern Hemisphere options. Factor in the reduced coordination overhead thanks to time zone compatibility, and you’ll often find the total cost of support significantly lower.
Lower Turnover for Greater Continuity
One of the hidden risks in outsourcing SAP support is employee churn. In some offshore locations, high turnover disrupts continuity and erodes institutional knowledge. Brazil, by contrast, has relatively low attrition in the tech sector. This leads to more stable teams, better knowledge retention, and ultimately better support outcomes.
Geographical Proximity Enables On-Site Support
When on-site support is required—whether for a go-live, a major system upgrade, or a critical issue—Brazil’s location makes travel practical and affordable. This proximity offers a flexibility that’s hard to replicate with teams based in Asia or Eastern Europe.
Conclusion
For companies in the Americas, leveraging SAP support resources in Brazil just makes sense. In 2006, SAP established SAP Labs Latin America in São Leopoldo, Brazil, with a strong emphasis on innovation and a team culture grounded in teamwork, integrity, accountability, professionalism, and trust.
As part of EverBlue Partners’ shift to a global support model, we established a presence in Brazil—strategically positioned to tap into the ongoing innovation emerging from SAP’s Latin America Labs. From real-time collaboration and strong cultural alignment to cost savings and technical excellence, Brazil offers a powerful combination of value and performance.
If you’re evaluating your SAP support model, don’t overlook the strategic advantages of nearshore support. Global support isn’t only available to you from the far corners of the world—it’s right in your hemisphere.
Looking for expert SAP support for your current or upcoming project? Let’s connect to explore how partnering with EverBlue can help you drive better business outcomes with proven expertise.