People & Culture, Technology
The Real Test of Character One of my most borrowed sayings is: people are like tea bags – you see what inside of them when you put them in hot water (thank you to Ralph Haffenden of Threadline Leadership). In other words…you see people’s true nature when times are...
Artificial Intelligence, People & Culture, Technology
Generative AI dominated NRF 2026. Here’s what retailers need to know about embedded AI, SAP capabilities, and how decision-making is changing in 2026. It’s no surprise that Generative AI was the biggest topic at NRF 2026. What stood out this year was not just how...
Artificial Intelligence, Technology
Most retailers believe they’re personalizing, but many remain stuck at an early maturity stage. Here’s what it takes to move from segmentation to real-time, AI-driven personalization at scale. AI will be one of the biggest themes at NRF 2026, and retailers are already...
People & Culture, Technology
Four powerful lessons retailers can take from NRF and apply to growth, innovation, and operational excellence in 2026. NRF is more than a large trade show. It is one of the few places where the entire retail community gathers to share what is working, what is...
Sustainability, Technology
A forward-looking view on how sustainability is reshaping retail operations, supply chains, and growth strategies ahead of NRF 2026. Sustainability is no longer a side initiative or a marketing gesture. It has become a defining element of modern retail strategy and a...
People & Culture, Technology
A Thanksgiving-to-NRF reflection on what’s working in retail and how leaders can carry that momentum into 2026. As Thanksgiving wraps up and the retail world shifts into NRF mode, it’s a natural moment to pause, reflect, and appreciate the progress the industry has...
